Terms of Service

2. Acceptance of Terms

You must be at least 13 years old to use Oracle. Users under 18 require parental or guardian consent. By using Oracle, you represent that you meet these age requirements.

3. User Responsibilities

3.1 Appropriate Use

You agree to use Oracle only for its intended educational and wellness purposes. You understand that Oracle is a self-help tool and not a replacement for professional treatment. You agree not to use Oracle for diagnosing medical conditions, making treatment decisions, or as an emergency response tool.

3.2 Accuracy of Information

You agree to provide accurate and truthful information when using Oracle. You understand that the insights and recommendations provided by Oracle are based on the information you provide and may not be accurate if you provide false or misleading information.

3.3 Consulting Healthcare Providers

You agree to consult with qualified healthcare professionals for medical advice, diagnosis, or treatment. You understand that Oracle does not provide medical advice and that you should not rely on Oracle for medical decisions.

3.4 Compliance with Laws

You agree to use Oracle in compliance with all applicable laws and regulations. You agree not to use Oracle for any unlawful purpose or in any manner that could damage, disable, overburden, or impair our services.

4. Account Registration and Security

4.1 Account Creation

You must provide accurate, current, and complete information during registration. You agree to update your information as needed to maintain its accuracy.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or use of your account

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, at our sole discretion.

5. Subscription and Payment

5.1 Subscription Tiers

Oracle offers multiple subscription tiers:

• Free Tier: Basic features with limited functionality
• Pro Tier: Full access to all consumer features
• Professional Tier: For licensed healthcare providers (requires BAA)
• Enterprise Tier: Custom pricing for organizations

Current pricing is available on our Pricing page.

5.2 Billing

• Subscriptions auto-renew unless cancelled before the renewal date
• By subscribing, you authorize us to charge your payment method on a recurring basis
• Prices are subject to change with 30 days advance notice
• No refunds are provided for partial billing periods

5.3 Free Trial

• New users may be eligible for a free trial period
• Free trials automatically convert to paid subscriptions unless cancelled
• Cancel anytime during your trial with no charge

5.4 Cancellation

• You may cancel your subscription at any time through Account Settings
• Access continues until the end of your current billing period
• No refunds are provided for unused subscription time

6. Intellectual Property

6.1 Oracle's IP

All content, features, functionality, and technology provided through Oracle—including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof—are owned by Oracle and protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you submit to Oracle (including Voice Dumps, journal entries, task entries, and other user-generated content).

By using Oracle, you grant us a license to:

• Process and analyze your content to provide the Service
• Use de-identified, aggregated data for research and service improvement (with your consent)
• Store and backup your content to ensure service reliability

6.3 Restrictions

You may not:

• Copy, modify, or create derivative works based on Oracle
• Reverse engineer, decompile, or disassemble the software
• Remove any proprietary notices or labels
• Use Oracle's name, logo, or trademarks without written permission

7. Prohibited Uses

8. Limitation of Liability

9. Disclaimers and Warranties

9.1 No Medical Warranty

9.2 No Warranty of Outcomes

We do not guarantee any specific results, improvements, or outcomes from using Oracle. Individual results may vary based on many factors beyond our control.

9.3 Third-Party Services

Oracle may integrate with third-party services (e.g., calendar applications, productivity tools). We are not responsible for the functionality, availability, or security of third-party services, and your use of such services is governed by their respective terms and policies.

9.4 Service Availability

We do not guarantee uninterrupted access to Oracle. The Service may be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control.

10. Indemnification

11. Data and Privacy

Your use of Oracle is subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.

12. Termination

12.1 Your Right to Terminate

You may terminate your account at any time through Account Settings or by contacting support.

12.2 Our Right to Terminate

We may suspend or terminate your access to Oracle, without prior notice, if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Provide false or misleading information
• Fail to pay applicable subscription fees
• Abuse or harm other users or our systems

12.3 Effect of Termination

Upon termination:

• Your access to Oracle will cease immediately
• Your data may be deleted according to our data retention policy
• You may request data export before termination
• Paid subscription fees are non-refundable
• Provisions that should survive (liability, IP, dispute resolution) will remain in effect

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

13.2 Arbitration Agreement

Any disputes arising from these Terms or your use of Oracle shall be resolved through binding arbitration administered by the American Arbitration Association (AAA), except for:

• Claims that qualify for small claims court
• Disputes involving intellectual property rights
• Requests for emergency injunctive relief

13.3 Class Action Waiver

You agree to resolve disputes with Oracle on an individual basis only, and not as part of a class action, collective action, or representative proceeding.

13.4 Informal Resolution

Before filing for arbitration, you agree to contact us at legal@eforacle.com to attempt informal resolution. We will attempt to resolve your concern within 30 days.

14. Professional Tier Additional Terms

14.1 Healthcare Provider Requirements

Professional Tier users must:

• Be licensed healthcare professionals in good standing
• Have a valid, executed Business Associate Agreement (BAA) on file with Oracle
• Comply with HIPAA and all applicable state and federal healthcare laws
• Use patient data only for authorized treatment purposes
• Maintain appropriate professional liability insurance

14.2 Patient Consent

Healthcare providers must obtain explicit, informed consent from patients before accessing their Oracle data. Providers are responsible for documenting this consent in accordance with applicable regulations.

14.3 Clinical Judgment

Oracle is a support tool only. Healthcare providers remain solely responsible for all clinical decisions and patient care. Oracle data and insights should be considered as supplementary information only and should not replace clinical judgment, assessment, or standard of care protocols.

15. Changes to Terms

We may modify these Terms of Service at any time. Changes will be effective:

• Immediately for new users upon posting
• 30 days after notice for existing users

Notice of changes will be provided via:

• Email to your registered email address
• In-app notification
• Posting on our website at eforacle.com/terms

Your continued use of Oracle after changes are posted constitutes acceptance of the modified Terms. If you disagree with any changes, you must discontinue use of Oracle and may terminate your account.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Business Associate Agreement, constitute the entire agreement between you and Oracle regarding your use of the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, government actions, or failures of third-party services.

16.6 Survival

The following sections shall survive any termination of these Terms: Limitation of Liability, Indemnification, Intellectual Property, Dispute Resolution, and any other provisions that by their nature should survive.

17. Contact Information

If you have questions about these Terms of Service, please contact us: